Archive for November, 2006

New mobile podcast call-in number: (214) 615-6431

November 29, 2006 3 comments

We’ve been running two numbers for about six months now after notifying Hipcast customers about the switch earlier in the year. The old number has been finally disconnected (we kept both for redundancy), and the new number is 100% in place: +1 (214) 615-6431

Please adjust your speed dials accordingly!

You can find this number in the future when logged into your account under the Audio Tab > My Moblog.

Categories: Support Issues

11/29 Momentary interruption in service

November 29, 2006 1 comment

Today we had a momentary interruption in service due to a server restart. Everything should be back to normal and operational.

Anyone experiencing further difficulties that may have arisen from today’s downtime, please use the contact support form to submit the issue (comments on this blog are not directed to the support queue).

Categories: Support Issues

Support: Phone recordings not posting

November 11, 2006 19 comments

Update: Everything is seemingly back to normal; we had a hiccup that was caused as a result from a recent data center move. Contact support through the web site if you are still experiencing difficulties;

As an aside: iTunes can take a while to update, we’re sending pings to help speed the process if at all possible.

Update: Phone postings are transcoding and posting now. Next update on status of existing phone recordings that did not previously transcode….developing.

-Earlier Updates-

We are aware of the issue that some users are reporting about phone recordings not appearing in the audio list, nor posting to blogs or podcast feeds.

“Transcode Error: Unrecognized audio or video format.”

We are investigating and working on the issue.

Update on Blogger Beta compatibility

November 10, 2006 23 comments

We’ve had a few questions about Hipcast’s incompatibility with Blogger’s beta system, and posts not appearing in a new blogspot blog.

Currently, our audio/video-to-blog system does NOT work Blogger’s new beta service (this doesn’t affect audio/video-to-podcast feeds, which do not rely on blog systems).

We are working on supporting the new Blogger, even though it’s still an invitation-based beta release.

Blogger’s new version of their service (which is still in beta, technically) requires that we connect to Google’s Account login system instead of Blogger, which means that we must recreate or overhaul our code just for them (Google).

Note: Blogger’s new beta system does not seem to be available to all users who use the old Blogger system. Contact Google for assistance with your Blogspot account.

We’ll post an update when Hipcast is updated to work with the new Blogger.

Categories: Uncategorized