This blog has moved…

October 22, 2010 Leave a comment

We’ve moved the hipcast blog. Find it here : the *new* hipcast blog

Categories: Uncategorized

Site Re-Design in Progress

October 15, 2010 Leave a comment

We’re working on a much needed face-lift for the Hipcast site, as well as adding more information on our audio and video blogging tools.

DNS Issue…

June 20, 2007 Leave a comment

Hipcast has been experiencing a DNS issue where some visitors are being redirected to another site.

We fixed the original issue within 30 minutes of it occurring, but DNS is pretty slow with ancillary updates, so we expect that within an hour or two, the new DNS information should be distributed properly across the Internet.

Based on bandwidth usage and logs, this appears to be affecting about 5% of users. We apologize for this issue and we’re doing everything we can to correct it.

Please be aware that if you cannot get to your podcast, or the audios and videos on your blog are not playing for you, it does not mean that others can’t get to them. Only 5% of the network requests are being mis-routed, which means that 95% are being handled properly.

The Hipcast Team

New Feature Release : Caller-ID PIN Bypass

May 26, 2007 Leave a comment

Today we’re announcing the release of a new feature many have asked for. That is the ability to use caller-id to bypass your PIN code entry.

You may now add your number, or the number of anyone you like, to the list of approved callers who may post to your blogs or podcasts.

To set this up on your account, click on the Account Tab, then click “Caller ID”.

The list will show only numbers that have successfully called into our media center using your PIN code, so if you don’t see your number in the list yet, dial into the media center and login one more time, then refresh this page.

When you see your number in the list, select the checkbox next to it, and then select “Grant PIN-less Authorization” from the drop-down list above. Your number is now approved for PIN bypass.

We’ll post some images shortly covering this process.

Tumblr Support Added

May 21, 2007 Leave a comment

If you haven’t seen it, you should check out Tumblr.com.

It’s a very basic blogging system with promise, and it’s now supported in Hipcast as a blog service you can post to.

By default, HTML support is off in Tumblr, so you’ll have to disable the “Filter HTML” option on the Settings tab (see pic below). Once you’ve done that, you may post your audio and video directly via Hipcast.

tumblr.jpg

Now, Tumblr is cool, but it is no WordPress.

Not that it’s not powerful, but the author’s focus is clearly on simplicity. However, in our opinion, there is no faster, easier way to get a blog up and running.

Now, there’s no easier way to get an audio or video blog up and running…. Hipcast + Tumblr.

Enjoy!

Podcast By Phone Issue Resolved

May 20, 2007 2 comments

It was reported to us today that members were unable to post directly to podcasts by phone due to a bug in an update made on Thursday afternoon.

This issue has been resolved, and podcasting directly by phone is now available.

The net result was that your audio was saved in your account, but was not added to your podcast. Automated syndication was also affected as the post did not occur.

Categories: Support Issues

Blogger vs “Blogger beta”

April 11, 2007 2 comments

Every day, we get more questions from members asking “Why can’t I post to my Blogger blog?” and “Why are you broken?”

The simple answer is, we’re not broken.

Google and the Blogger team, in their infinite wisdom, decided that they wanted to revamp their authentication mechanism. They decided that it should work like no other authentication system on the Internet, completely ignoring user interface and application flow that members understood intuitively.

In doing so, they forced all developers to rewrite lots of code, using huge amounts of new code that was written by a (mostly) disinterested third party, that didn’t work reliably most of the time.

It is for this reason that we took so long to roll it out. We felt that it wasn’t stable for member consumption, and that we wanted to wait until Google and Zend had code that we felt was the minimum of quality that we expect.

So now, when Google informs you that your blog has been “migrated” and cannot be accessed through the mechanisms you expected, you really have no choice but to use the “new” method.

Hipcast calls this “Blogger Beta”.

Why? Simply because we still feel that the whole process is not production quality and that Google hasn’t provided us with enough of a “warm fuzzy” to force all our users to use to the new mechanisms.

For example, as part of the process to implement the “new authentication method”, we asked Google for a certificate (an X.509 certificate that authenticates us as someone trusted by the customers we share).

It’s been 8 months now, and we are still unable to get Google to provide that production certificate. The last communication we had with Google took 4 months, FOUR MONTHS, for them to respond with the wrong certificate.

As a result, we don’t recommend Blogger to those who ask what to use. We recommend WordPress.com. Matt and his team at WordPress are stellar developers and have their hand on the pulse of the blogging community.

Simply put, the WordPress team has their stuff together, and it just works. In fact, we use it for this blog.If you wish to continue using Blogger for your blog, and utilize Hipcast to send audio and video to it, simply click on the “Blogs” tab, and create a new blog service using “Blogger beta”.

You’ll be walked through a little bit of “funk” that is Google, and when you come back to us, just click “Save Changes” and you’re done. You may now post to your Blogger blog to your hearts content.

Best Regards,

Randy Dryburgh
Co-Founder,
Hipcast.com

Categories: Support Issues
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